Effective Date: 26th April 2018
1.1. We are Tradectory Ltd. Our contact information is at the end of this document.
1.2. Please read these terms and conditions carefully. They cancel and replace any previous versions. By using or registering on our website or downloading our app you form a contract with us and agree to be bound by these terms and conditions. Please save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible within our app in this format. These terms and conditions are available in the English language only.
1.3. These terms and conditions apply to all Users. These terms and conditions constitute a contract to use our website and an end user licence agreement between you and us (not the Appstore) in relation to our App. You also agree to be bound by the Appstore Rules.
2.1. Capitalised terms have the following meanings in these terms and conditions:
a) “App” – the Tradectory app.
b) “Appstore” – the app store from which you download the App.
c) “Appstore Rules” – any applicable rules, policies or terms of the relevant Appstore.
d) “Consumer” - an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
e) “Content” – photos, videos, profile information, reviews, comment and any other information of whatever kind published, stored or sent on or in connection with our website or App.
f) “Service” – our website and App and any related software and services.
g) “User” - a person who uses our website or App, whether or not registered with us.
3. Changes to the terms and conditions
3.1. We may change these terms and conditions by posting the revised version on our website and by giving notice by email, SMS or in-app message. You will be bound by the revised agreement if you continue to use our Service following the effective date shown.
4. Use of our Service
4.1 Subject to these terms and conditions, we grant Users a limited, personal, non-transferable right to use:
a) our website; and
b) our App on any applicable device owned or controlled by you in accordance with the Appstore Rules.
4.2. You are not eligible for, and must not use or register on, our Service if you are under 17 years of age.
4.3. You agree that you will not in connection with our Service:
a) reach any applicable law, regulation or code of conduct;
b) publish or send any Content (including links or references to other content), or otherwise behave in a manner, which:
i) is defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
ii) infringes any intellectual property or other rights of others;
iii) involves phishing or scamming or similar; or
iv) we otherwise reasonably consider to be inappropriate;
c) publish or send any Content which involves revealing any personal data of another person (i.e. information enabling someone to be identified or contacted) unless that person is 18 years or over and you have obtained that person’s explicit written consent or you are the parent/guardian of such person;
d) impersonate any person or entity for the purpose of misleading others;
e) publish or send any Content which links to any third party websites which are unlawful or contain inappropriate Content;
f) use the Service to provide a similar service to third parties or otherwise with a view to competing with us;
g) sell advertising, sponsorship or promotions on or in connection with the Service;
h) use the Service for junk mail, spam, pyramid or similar or fraudulent schemes;
i) do anything which may have the effect of disrupting the Service including worms, viruses, software bombs or mass mailings;
j) do anything which may negatively affect other Users’ enjoyment of the Service;
k) use any automated means to interact with our systems excluding public search engines; or
l) attempt, encourage or assist any of the above.
4.4. You must ensure that any contact or other information which you supply to us is accurate and not misleading and you will update it so that it remains so.
4.5. You acknowledge that neither we nor the Appstore have any obligation to supply any maintenance and support services in relation to the App.
4.6. We are entitled to impose and/or change limitations on usage of our Service, for example in relation to bandwidth.
4.7. The App is compatible with applicable devices and associated operating systems (OS’s) which have been released as at the date we launched the App (or as at the most recent app update). We do not guarantee that the App is or will be compatible with any other devices or OS’s. We may issue App updates through the Appstore; if so, you may not be able to use our App properly or at all until you have downloaded the update, which may be subject to the agreement of new terms and conditions.
5. Your Content
5.1. You are responsible for your Content.
5.2. You promise to us that you have (and will retain) all rights and permissions needed to enable use of your Content as contemplated by our Service and these terms and conditions. For example, if you are a trader uploading photos or videos of your work, you must ensure that you have consent from your customer.
5.3. If you use any features of the Service which enable you to share your Content with third party sites, we are not responsible for use of your Content on those third party sites.
5.4. If you post a review, you promise that you have no personal or business relationship with the entity, product or service being reviewed, that you are not a competitor of that entity, that have not been offered any incentive and that the review or rating is your independent, honest, genuine opinion.
5.5 We reserve the right without notice or refund to reject, suspend, alter, remove or delete Content or to disclose to the police or other relevant authorities or to a complainant any Content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or where requested by the police or other appropriate authority. If so, you must not attempt to re-publish or re-send the relevant Content.
5.6. It is your responsibility to decide which Content to publish or send (subject to these terms and conditions). We do not accept responsibility if your Content is misused by other Users as this is outside our reasonable control. Do not send or publish any Content if you are concerned that it may be misused.
5.7. It is your responsibility to make your own backup of any Content uploaded to the App to protect you in case of loss or damage to such material. We are not responsible for such loss or damage.
5.8. We reserve the right to place advertisements adjacent to or within your Content. We retain all revenue from such advertisements.
5.9. If you are a trader:
a) you promise that in connection with the supply of services which are shown in, referred to in or linked to from your Content, you will act in accordance with highest standards reasonably to be expected in the relevant industry and in accordance with all applicable laws, regulations and codes of conduct;
b) you promise to use any contact information supplied by Users strictly in accordance with applicable data protection and other laws;
c) you acknowledge that we allow Users to leave reviews and ratings about you and that these may be negative; and
d) you acknowledge that we do not guarantee that your Content will generate any particular level of revenues or suitable enquiries
5.10. We reserve the right without notice to irretrievably delete your Content after this agreement ends or if your account has been inactive for six months.
6. Other Users and their Content
6.1. You accept that we have no obligation to vet or monitor Users or their Content. You rely on such information and/or deal with other Users at your own risk. We accept no legal responsibility for the accuracy of, or otherwise in relation to, any such Content or in connection with any dealings between Users. You should make your own careful enquiries before contracting with a trader. We do not verify or endorse any trader. You should be aware that a person may not be who he or she claims to be.
6.2 You acknowledge that in using the Service you may encounter behaviour or Content which you consider inappropriate. be exposed to offensive or other inappropriate Content or behaviour. If so, please email us at firstname.lastname@example.org (including if you wish to give us notice of defamatory material). Please also use any available blocking mechanisms, seek relevant external help, for example from law enforcement authorities and/or stop using the Service.
7. Third party services / advertising / websites
7.1. We may display third party-provided services or display third party advertising within our Service and/or link to third party websites which may be of interest to you. We do not recommend or endorse, nor are we legally responsible for, those sites or services. You use them at your own risk.
8. Guidance by us
8.1. Any guidance or similar information which we ourselves make available is intended as very general guidance information but we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it.
9. Your account
9.1. Unless otherwise specifically stated on our Service, your account on our Service is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
10. Ending this agreement
10.1. We may at any time for any reason end this agreement whether with or without notice. If so, your right to use our Service is terminated. If we give you notice of termination, you must delete the App from all of your devices.
10.2. You are entitled to end this agreement at any time by closing your account in accordance with the instructions on our Service and by deleting the App from all of your devices.
11. Functioning of our Service
11.1. We do not guarantee that the Service will be uninterrupted or error-free and are not responsible for any losses arising from such interruptions or errors.
11.2. We are entitled, without notice and without liability, to suspend our Service for repair, maintenance, improvement or other technical reason or to make changes to the Service.
12.1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
12.2. Very important: If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
a) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
b) such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
c) such loss or damage is caused by you, for example by not complying with this agreement; or
d) such loss or damage relates to a business of yours.
12.3. Very important: If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our Service (subject of course to our obligation to mitigate any losses).
12.4. The following clauses apply only if you are not a Consumer:
a) In no event (including our own negligence) will we be liable for any:
i) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
ii) loss of goodwill or reputation;
iii) special, indirect or consequential losses; or
iv) damage to or loss of data
(even if we have been advised of the possibility of such losses).
b) You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.
c) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
d) This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
12.5. The following applies where Apple Inc is the Appstore:
a) In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility subject to these terms and conditions.
b) We, not Apple, are responsible for addressing your claims or the claims of any third party relating to the App or the end-user’s possession and/or use of that App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
13. Intellectual property rights
13.1. The intellectual property rights in all material used on or in connection with our Service are owned by us or by us or other Users. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, selling or adapting it or taking extracts from it without our specific prior written consent.
13.2. Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any Content on our Service without our specific prior written consent.
13.3. You must not reverse-engineer or decompile any of our software in any way (except to the extent allowed by applicable law). You must not create or use a modified or derivative version of our software or distribute or sublicense our software to third parties. You must take reasonable steps to ensure that our software is not disclosed to any third party.
13.4. If you publish any Content on our Service, you grant us a worldwide, perpetual, non-exclusive, transferable (with right to sub-license), royalty-free licence to use, copy, alter, display, and create extracts of, or derivative works from, that Content in any media formats, on our own Service, on our other channels including mobile, email communications, social media, PR, competitions and press releases and also on third party media, including for the purpose of redistribution or promotion of our Service. You waive your moral rights in relation to such Content to the extent legally permitted. You also grant each User a licence to use your Content in accordance with these terms and conditions.
13.5. In the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, we, not the Appstore, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
15. Legal compliance
15.1. You promise that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
16. Events outside our control
16.1. We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
17.1. We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.
18. English law
18.1. These terms and conditions shall be governed by English law and any disputes will be decided only by the English courts. . You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is email@example.com.
19.1. We may send all notices under this agreement by email to the most recent email address you have supplied to us or by text or in-app message. Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. (Where Apple Inc is the Appstore, Apple and Apple’s subsidiaries are third party beneficiaries of this agreement, and, upon your acceptance of these terms and conditions, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary thereof.) The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.
20.1. If you have any complaints, please contact us via the contact details shown below.
21. Company information
Company name: Tradectory Ltd
Trading name: “Tradectory”
Country of incorporation: England and Wales.
Registered number: 09517955
Registered office: 67, Chester Road, South Wirral, CH66 3RQ
Effective Date: 26th April 2018
1. Who are we?
1.1. We are Tradectory Ltd. You can contact us at firstname.lastname@example.org. Other contact details are on our website.
2. What’s the point of this policy?
2.1. It tells you what to expect when we collect your personal information. Please only use our service if you are completely happy with this policy.
2.2. Generally, the policy covers only information provided to us. It doesn’t cover personal information which you give to other people, such as payment providers or other websites. If so, please check their privacy policies.
3. Might the policy change?
3.1. Yes. We will post any new version on our website (please check whenever you visit the site) and also notify you by email, SMS, in-app message or otherwise. We will assume you agree to the new version of the policy if you use our site or app after its effective date.
4. What do we collect?
4.1. Information which you upload to our service or otherwise give us such as your name and contact details as well as any personal information which you include in public activities on our service, e.g. reviews.
4.2. Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.
5. What’s our reason / legal basis for collecting the information?
5.1. Because it’s necessary to provide you with our services under our contract with you. We may use it for other purposes (such as email marketing) if you consent. In the case of automated information collected when you browse your site, we use this to manage and improve our service in accordance with our “legitimate interests”.
6. What about cookies?
6.2. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: www.allaboutcookies.org.
6.3. The following kinds of cookies may be used on this website:
a) Session cookies: These enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit.
b) Google cookies: Persistent cookies (up to four years we believe) are set in connection with the following Google services on our site and these cookies may involve certain information (such as your IP address and web address of the page you’re visiting) being sent to Google:
c) Social media cookies: We use various social media and other third party features on our website including the “Like” button from Facebook, follow button from Twitter), Plus +1 button from Google, Pin It button from Pinterest, share / follow button from LinkedIn, embed button from YouTube, These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the links shown above for further information about the specific features and those companies’ cookie / privacy practices generally as well as to opt out where this is possible.
d) Cookie-warning cookie: This cookie takes note of whether you are happy to accept cookies on this website based on your response to the message which appeared when you first visited the website. This persistent cookie will remember your preference for up to [insert] days.
6.4. By continuing to use our website, having seen our cookie notice, we assume that you consent to use of the cookies outlined above.
7. What do we do with personal information?
7.1. Provide our service, e.g. send service messages, process payments, fulfil orders.
7.2. Send you marketing messages, if you have given permission. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
7.3. Use it to recognise you when you visit or return to our service to track anonymised traffic and usage patterns, prevent or detect fraud or abuses and help us improve our service.
8. How long do we keep it?
8.1 We will generally delete your personal information when you close your account (by following the instructions on our service). However, we may keep some limited information for up to six years after your account is closed - for tax reasons and/or to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us to stop sending you marketing messages.
9. To whom do we send or make available your personal information?
9.1. To other people who supply us with a service, e.g. website hosts, content delivery networks and businesses which help us send communications or monitor our website.
9.3. To other users of our service, if you enter personal information into a public profile or otherwise include it in a review or other public action on our service.
9.4. To the police or other relevant authorities or to complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.
9.5. To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
10. What happens to your payment details (if we take payments)?
10.1. These go direct to our payment partners. We do not receive such information except as stated above. To ensure your details are not being used without consent, our payment partners may send your personal information to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
11. Do we send your information outside the European Union?
11.1. Your personal information which we collect is stored within the UK and is not transferred to any third countries except for the following.
11.2. Your personal data is transferred to the US by Mailchimp, which is certified under the EU-US Privacy Shield Framework. This provides certain safeguards in relation to the handling of your personal data. See here for more information.
12. What rights do you have?
12.1. If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to “data portability”.
12.2. If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
12.3. For more information about your rights, visit the ICO’s website: www.ico.org.uk.